> ## Documentation Index
> Fetch the complete documentation index at: https://new-fb342056.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Key Terminology

> Essential terms and concepts you need to know to use Robocallz.ai effectively

Understanding these terms will help you navigate [Robocallz.ai](http://Robocallz.ai) more easily:

## **AI Assistant / Agent**

A customizable bot you configure to handle inbound or outbound calls. Defines conversation style, voice, and behavior via a “system prompt.”

## **Campaign (Outbound)**

A sequence or batch of calls to a list of contacts or leads. You can upload a CSV, connect Google Sheets, or integrate your CRM to launch these calls.

## **Inbound Number**

A dedicated phone number that customers dial to reach your AI assistant. You can get one from the platform or integrate via SIP/PBX.

## **Outbound Caller ID**

The number displayed on the customer’s phone when your AI calls them. You can rent one or verify an existing number to use as Caller ID.

## **No-Code Automation Platform**

[Robocallz.ai](http://Robocallz.ai)’s built-in workflow platform, similar to Zapier/Make. It lets you connect triggers (like “call ended”) to actions (like “send an email” or “update a Google Sheet”) without writing code. [**Learn more about automating your workflows**](/en/automation/overview).

## **Tools / Integrations**

Refers to the specialized features your AI assistant can use, like transferring a call, ending a call, scheduling an appointment, or webhooks to external apps

**Tip:** Keep these definitions in mind as you proceed through the docs. They’ll pop up in various setup steps or feature explanations.