> ## Documentation Index
> Fetch the complete documentation index at: https://new-fb342056.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Initial Message & Audio

> Learn how to create effective initial messages and use custom audio files for the best first impression

The first few seconds of a call are crucial - they determine whether the customer stays on the line. You have two options for your assistant’s first greeting: text-based initial message or custom initial audio.

## **Initial** Message

This is the first thing your AI assistant says when starting a call. The message is read exactly as written, so:

### **Best Practices**

1. **Keep it Short**
   * Aim for 5-10 seconds
   * Get to the point quickly
   * Avoid long company introductions
2. **Write Exactly as Needed**
   * Include proper diacritics (é, ñ, ü, etc.)
   * Use punctuation for proper pausing
   * Write numbers as they should be spoken
3. **Example Formats**

   ```
   Good:
   "Hi! This is Sarah from ABC Company. How can I help you today?"

   Better with pausing:
   "Hi! This is Sarah from ABC Company... How can I help you today?"

   With diacritics:
   "¡Hola! Soy María de ABC Company. ¿Cómo puedo ayudarte?"

   ```

## **Initial Audio**

For the best first impression, you can use a pre-recorded audio file:

### **Benefits**

* Professional quality
* Perfect pronunciation
* Human warmth
* Consistent delivery
* Higher customer retention

### **Setup Process**

1. Record your greeting with a professional voice actor
2. Upload the audio file in assistant settings
3. Clone the same voice for the rest of the conversation
4. Enable initial audio playback

### **Best Practices**

1. **Recording Quality**
   * Use professional equipment
   * Record in a quiet environment
   * Maintain consistent volume
   * Save in high quality format
2. **Voice Matching**
   * Use the same voice actor for cloning
   * Maintain consistent tone and style
   * Match energy levels
3. **Content Guidelines**
   * Keep under 10 seconds
   * Include company name
   * State purpose clearly
   * Sound welcoming

### **Example Script Structure**

```
[Greeting] + [Company Name] + [Purpose/Question]

"Hello! This is ABC Company calling about your recent inquiry. How are you today?"
```

## **Combining Both Methods**

You can set up both:

* Initial audio as primary greeting
* Initial message as backup
* System will use audio when available

## **Testing**

Before going live:

1. Call your assistant
2. Listen for:
   * Clear pronunciation
   * Natural pauses
   * Proper volume
   * Smooth transition to AI conversation

## Language Considerations

* Each language needs its own initial message/audio
* Use native speakers for recordings
* Consider regional accents
* Test with target audience

**Pro Tip:** Record several versions of your initial audio and test which one gets better response rates.